Refund policy

Return & Refund Policy

Last Updated: September 11, 2026

At Lunaties, we want you to feel confident when shopping with us. If your purchase isn't the right fit for you, we offer free returns and refunds within 30 days, subject to the conditions outlined below.

By placing an order with Lunaties, you acknowledge and agree to the terms of this Return & Refund Policy.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, please contact our customer support team within the 30-day period.

Returns requested after 30 days from the delivery date may not be accepted.

2. Return Eligibility

To qualify for a return, the item should generally be:

Unused and in its original condition
Clean and free from signs of wear
Returned with original packaging where reasonably possible
Accompanied by the relevant order information

Because our products are hair accessories intended for personal use, items that have been used, worn, washed, altered, damaged, or otherwise unsuitable for resale may not qualify for return.

If an item arrives damaged or defective, please contact us as soon as possible so that we can review the issue and determine the appropriate solution.

3. Free Returns

Lunaties provides free returns for eligible orders within the 30-day return period.

Before sending anything back, please contact:

Email: support@lunaties.shop

Please do not send a return to an address provided by a third-party carrier, marketplace, or other source unless it has been confirmed by Lunaties customer support.

We will provide the appropriate return instructions after reviewing your request.

4. Refunds

Once your returned item has been received and inspected, we will process the eligible refund.

Approved refunds will generally be issued to the original payment method used to place the order.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at:

support@lunaties.shop

Please provide your order number and, where appropriate, clear photographs showing the issue.

We will review the information and work with you to determine an appropriate resolution, which may include a replacement or refund.

6. Exchanges

We do not guarantee direct exchanges for every product or variant.

If you would like a different product, color, or style, you may be asked to return the original eligible item and place a new order, depending on availability.