Shipping policy

Shipping Policy

Last Updated: September 11, 2026

At Lunaties, we want to make ordering simple and convenient. We currently offer free standard shipping worldwide.

1. Free Worldwide Shipping

Lunaties provides free shipping to customers around the world on eligible orders.

No additional standard shipping fee is charged at checkout for qualifying destinations.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

This is an estimated delivery timeframe rather than a guaranteed delivery date.

Delivery times may vary depending on the destination and circumstances affecting transportation or local delivery.

3. Order Processing

Orders are processed after successful payment and order confirmation.

Processing and fulfillment times may vary depending on order volume, inventory availability, holidays, promotional periods, and other operational circumstances.

If an unexpected delay affects your order, we will make reasonable efforts to assist you.

4. International Shipping

Because we ship worldwide, orders may be subject to local customs procedures, import requirements, or other regulations depending on the destination country.

Customers are responsible for complying with applicable laws and regulations in their destination country.

If customs authorities require additional information or procedures, delivery may take longer than the standard estimated timeframe.

5. Delivery Delays

Delivery estimates may be affected by circumstances outside our reasonable control, including:

Severe weather
Transportation disruptions
Carrier delays
Customs processing
Public holidays
High shipping volumes
Incorrect or incomplete delivery information
Other unforeseen circumstances

In such situations, the estimated delivery timeframe may be extended.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If an order cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer, please contact us as soon as possible.

We will make reasonable efforts to assist, but additional delivery attempts or replacement arrangements may depend on the circumstances.